Method of purchase:
It is possible to proceed with the purchase even without making the user registration, upon confirmation of the order the customer receives an email confirming the order and outcome of the payment, all data relating to the order, work chosen, total paid and address for shipping and billing.
Methods of payment:
Credit Card: credit card payments are handled entirely by the Stripe platform, through the 128-bit transaction software interface according to SSL (Secure Sockets Layer) protocol guaranteeing maximum security. It is therefore excluded the possibility that confidential information can be traced, being the credit card data, treated exclusively by Stripe.
Bank transfer: payments by bank transfer must be made through the bank details received via email at the time of purchase. The shipment of the order will take place upon confirmation of payment completed.
Guarantee:
The purchase through our website is absolutely risk-free. 100% customer satisfaction is guaranteed by our refund policy.
If the work received does not conform to the one chosen, or has been damaged during transport, the customer is entitled to a full refund including return shipping costs.
Right of withdrawa:
According to art.5 of D.lgs. 22/5/1999 n.185, the buyer has the right to withdraw from the distance contract, without penalty and without specifying the reason, within 14 working days from the day of receipt of goods.
The right of withdrawal is exercised within the prescribed period of 14 working days from the date of the order, by sending an email to [email protected]. The communication must contain the manifestation of willingness to take advantage of the benefits granted by law, the indication of the goods purchased, the date on which the order was placed and the bank details (number of c / c, ABI and CAB codes) of your account to receive reimbursement of sums paid
The buyer is required to return the goods, undamaged and in their original packaging, no later than 14 working days from the day of receipt of the goods, by express courier to the address that will be provided via email at the time of shipment. Shipping costs related to the return of goods, including any import duties and taxes, are fully and exclusively borne by the buyer and under his direct responsibility. Upon receipt of the goods, subject to integrity, the amount paid will be refunded by bank transfer to the coordinates specified by the customer.
Any complaint should be sent to the email address [email protected]